At Digital Copies, we strive to provide high-quality digital products and ensure customer satisfaction. This Refund and Cancellation Policy outlines the terms under which refunds and cancellations are processed. By making a purchase on our website (https://digitalcopies.in), you agree to this policy.
1. Refund Policy
1.1 Eligibility for Refunds
Refunds are granted in the following cases:
- The product you purchased is defective or corrupted.
- The product was not delivered as described on the product page.
1.2 Non-Refundable Cases
Refunds will not be issued for:
- Change of mind after purchase.
- Incorrect purchase (e.g., purchasing the wrong product).
- Digital products that have been downloaded successfully.
- Issues arising from the user’s failure to meet the technical requirements needed to use the product (e.g., software compatibility).
1.3 Requesting a Refund
To request a refund:
- Contact us at contact@digitalcopies.in within 7 days of purchase.
- Provide proof of purchase (e.g., order number, receipt).
- Specify the issue or reason for your refund request.
1.4 Refund Processing
- Refunds are processed within 7-10 business days after approval.
- Refunds are credited to the original payment method used at the time of purchase.
2. Cancellation Policy
2.1 Order Cancellations
Since our products are digital and delivered instantly, cancellations are generally not possible once an order is placed.
2.2 Exceptional Cases
Cancellations may be considered under exceptional circumstances, such as:
- Duplicate orders made in error.
If you need to request a cancellation, contact us immediately at contact@digitalcopies.in. We cannot guarantee cancellations but will review your request promptly.
3. Digital Product Delivery Issues
In case of any issues with downloading or accessing a purchased product:
- Contact us at contact@digitalcopies.in or 8700059010.
- We will assist you in resolving the issue or provide an alternative download link.
4. Contact Information
If you have questions about this policy or need assistance, please reach out to us:
- Email: contact@digitalcopies.in
- Phone: 8700059010
- Address: Govindpuri, Kalkaji, New Delhi
Thank you for choosing Digital Copies. We value your trust and aim to provide a seamless and satisfactory shopping experience.
